Achieving KPI targets without straining the budget is not always easy! By actively monitoring key performance parameters, service efficiencies can be made and performance targets met and exceeded
Achievement of KPIs is both tactical and operationally costly - measurement of productivity and performance trends is key for benchmark comparison - resolve competency gaps to drive for long-term KPI performance improvement
Addressing the 'performance dip' after service commencement can be problematic - focus on activity based measurement to enable a smooth program and assist with service migration and client satisfaction
Operational complexity during service commencement can be challenging. Using objective, independent tools and guidance can mean the difference between a lack-lustre result and a measurably successful outcome
Accurate and detailed reporting is a critical part of gaining and maintaining continuity - a structured approach goes along way to assisting with acheiving client buy-in to both current and future programs
Maintain operational KPI performance and margins by implementing a service efficiency solution - a great asset when migrating to a fixed cost model
Measurement and trend analysis of cross-team productivity, performance and quality quickly identifies competency and process shortfalls
Confidence, competency, motivation, recognition and competition are key to team productivity - personal development is both inexpensive and effective
Measurement is key to capturing competency gaps, once captured you can implement competency development which ultimately leads to service improvement
We are an independent services specialist team that helps datacommunications and telecommunications organisations maintain and improve service quality. Our clients benefit from independent, unbiased advice, processes and toolsets that enable stakeholders to focus on day-to-day business
Our experience with large service transition projects can help you with project, technical and client facing teams when embarking on new programs. Our unbiased, honest approach and robust toolsets can help you meet productivity, performance and quality targets on time and within budget
We have developed a range of tools, processes and applications that help clients improve service efficiency, productivity and competency development. These toolsets save time and enable organisations to monitor, examine and improve service effectiveness against service benchmarks
Maintaining service standards is difficult when your teams are under pressure to deliver. The KnowBOX solution enables you to quickly and objectively identify performance and efficiency shortfalls allowing you to plan and implement corrective actions whilst maintaining the all-important focus on day-to-day tasks