Program management

With the migration to fixed price projects in conjunction with the pressure on margins our clients are looking for transition/transformation programs to not only provide cost reduction opportunities but process improvement and service delivery improvement   Historically these transition/transformation programs have offered not only a 18-24 month return on investment but also a short/mid term service delivery standard challenge.  KnowBOX proven methodology enables our clients to successfully complete transition/transformation programs by utilising unbiased and focused support in the following areas

  • Facilitating and attending daily program meetings
  • Providing guidance to operations, project, knowledge transfer and tools teams
    • regional and cultural requirements
    • planning development
    • knowledge transfer delivery
    • resource requirement
    • program performance and quality
    • support infrastructure
    • success criteria
    • lessons learnt
  • Operational Readiness Testing guidance
    • success criteria
    • performance and quality
  • Enhanced shadowing process guidance
    • success criteria
    • performance and quality
    • competency development recommendations
    • technical lead coaching recommendations
  • Transition program escalation management
    • transition standards
    • performance & quality
    • program timelines
    • risk awareness
    • tools availability
  • Client interface and weekly report generation based on existing standard template