Program management
With the migration to fixed price projects in conjunction with the pressure on margins our clients are looking for transition/transformation programs to not only provide cost reduction opportunities but process improvement and service delivery improvement Historically these transition/transformation programs have offered not only a 18-24 month return on investment but also a short/mid term service delivery standard challenge. KnowBOX proven methodology enables our clients to successfully complete transition/transformation programs by utilising unbiased and focused support in the following areas
- Facilitating and attending daily program meetings
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Providing guidance to operations, project, knowledge transfer and tools teams
- regional and cultural requirements
- planning development
- knowledge transfer delivery
- resource requirement
- program performance and quality
- support infrastructure
- success criteria
- lessons learnt
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Operational Readiness Testing guidance
- success criteria
- performance and quality
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Enhanced shadowing process guidance
- success criteria
- performance and quality
- competency development recommendations
- technical lead coaching recommendations
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Transition program escalation management
- transition standards
- performance & quality
- program timelines
- risk awareness
- tools availability
- Client interface and weekly report generation based on existing standard template