Service improvement

Following the successful service productivity, productivity, performance and quality data capture, trend and gap analysis KnowBOX provides our clients with   recommendations, supported by accurate data intelligence, which if adopted will enable stakeholders to implement service, competency and service improvement programs. It is expected that improvement programs would focus on:
  • competency & confidence
  • productivity
  • performance and quality
  • process

Accurate quantitative data intelligence that identifies strengths and weakness will encourage positive involvement from key stakeholders, which will more often than not assist with approval of planned transition/transition and competency development programs.  In addition our clients will benefit from building improved client credibility

The introduction of a measured productivity & performance based service efficiency program in conjunction with a service improvement strategy will enable the business to not only address KPI/SLA challenges and also assist with the drive for increased margin